The latest generation of Facebook Messenger, M4, started rolling out in October 2018. It was a massive effort that took several hundred people and more than a year to launch; I was one of about 20 designers to work on it full time.
M4 aimed to be the most streamlined Messenger ever released, so my job was to radically simplify the audio and video call interface. I collaborated with a few other designers to design a system of all the states in a call (ringing, connected, missed, dropped, etc.) and then I documented the specs in a component library.
In mid-2018, Facebook Messenger introduced a new way for people to hang out together on video chat: by playing augmented reality games. The first two games to launch were called “Don’t Smile” and “Asteroids Attack.”
I helped design the overall experience of selecting, starting, and playing the games.* Synchronizing games for up to six people to play together, in varying locations and on varying connection speeds, introduced a number of UX challenges that we solved together as a cross-functional team.
*I did not art direct, produce, or build the games.
The TripAdvisor TV app came to life in a design sprint prior to the 4th generation Apple TV release. Our team of four shipped the app in just a month.
We learned in user research that while many people watch television with devices in hand, TVs are still one of the few screens we share with loved ones. We had an opportunity to bring people together with shared wanderlust.
We focused the experience on sparking curiosity about a destination while requiring as little engagement as possible. If someone opened the app and selected nothing, the app would shuffle a slideshow of beautiful destination images for them. If they were more engaged, we offered reviews and travel guides for them to browse.
This app took the best of the best of TripAdvisor content and weaved it into a visual, cinematic experience that inspired people to get out there and travel.
TripAdvisor's mobile team spent all of 2016 redesigning the suite of native mobile applications on Android, iPhone and iPad. The first phase of the project was a navigation overhaul on both platforms.
We focused the navigation on our users’ five core app use cases: 1) Search & discover; 2) Save & retrieve trip plans; 3) Tell a trip story; 4) Track where s/he has been; 5) Access settings.
During an internship with TripAdvisor's mobile team, I helped design a hybrid native/mobile web iPad application.
Our team wanted to restructure the app's content, update the interface to align with the newly-released iOS 7, and introduce more functionality so we could come as close as possible to feature parity with tripadvisor.com.
The app maintained a 4.5 star rating on the App Store for nearly two years, before it was deprecated in 2015.
After the architectural portion of TripAdvisor's mobile app overhaul, we tied everything together with a new design language and style guide.
The guide included everything from visual styles (colors, fonts, card styles) to interaction patterns (tap zones, animations, loading states) to a card system with corresponding content types.
There had never been a comprehensive design update in the five-year history of the apps, so it was a rare and exciting opportunity to start fresh.
Featured in UX Collective’s Design Style Guides to Learn From in 2019.
Selections from previous work.