The latest generation of Facebook Messenger, M4, started rolling out in October 2018. It was a massive effort that took several hundred people and more than a year to launch; I was one of about 20 designers to work on it full time.
M4 aimed to be the most streamlined Messenger ever released, and my job was to radically simplify the audio and video call interface. I collaborated with a few other designers to design a system of all the states in a call (ringing, connected, missed, dropped, etc.) and then I documented the specs in a component library available to every designer within Facebook.
In mid-2018, Facebook Messenger introduced a new way for people to hang out together on video chat: by playing augmented reality games. The first two games to launch were called “Don’t Smile” and “Asteroids Attack.”
I helped design the overall experience of selecting, starting, and playing the games. Synchronizing games for up to six people to play together, in varying locations and on varying connection speeds, introduced a number of UX challenges that we solved together as a cross-functional team.
(I did not art direct, produce, or build the games.)
The TripAdvisor TV app came to life in a design sprint prior to the 4th generation Apple TV release. Our team of four shipped the app in just a month.
We learned in user research that while many people watch television with devices in hand, TVs are still one of the few screens we share with loved ones. We had an opportunity to bring people together with shared wanderlust.
We focused the experience on sparking curiosity about a destination while requiring as little engagement as possible. If someone opened the app and selected nothing, the app would shuffle a slideshow of beautiful destination images for them. If they were more engaged, we offered reviews and travel guides for them to browse.
This app took the best of the best of TripAdvisor content and weaved it into a visual, cinematic experience that inspired people to get out there and travel.
As part of the mobile experience team, I spent 2016 redesigning TripAdvisor’s native Android, iPhone, and iPad applications.
For the first phase of the project, we restructured the navigation on all three platforms. The existing architecture no longer supported all that TripAdvisor had to offer—travelers were having too much difficulty finding the information they needed on mobile.
Through user research, we identified the apps’ five core use cases: 1) Search & discover, 2) Save & retrieve trip plans, 3) Track where someone has been on a trip, 4) Tell the story of a trip, and 5) Access settings. This set of options made for a natural transition to a bottom tab bar, where everything was just one tap away.
During an internship with TripAdvisor's mobile team, I helped design a hybrid native/mobile web iPad application.
Our team wanted to restructure the app's content, update the interface to align with the newly-released iOS 7, and introduce more functionality so we could come as close as possible to feature parity with tripadvisor.com.
The app maintained a 4.5 star rating on the App Store for nearly two years, before it was deprecated in 2015.
After the navigational portion of TripAdvisor's mobile redesign, we also updated the mobile interface with a new design language and style guide.
The guide included everything from visual styles (colors, fonts, card styles) to interaction patterns (tap zones, animations, loading states) to a card system with corresponding content types.
There had never been a comprehensive design update in the five year history of the apps, so this was a rare and exciting opportunity to start fresh. I collaborated with another designer to rally internal support for the guidelines—we even lobbied for a new branded green color.
Featured in UX Collective’s Design Style Guides to Learn From in 2019.
Smartify is transforming the way people interact with art in more than 85 museums and galleries around the world. With the app, people can scan and instantly identify artworks, read content written by experts, and curate a personal art collection.
We’re working on some big updates this year—stay tuned!
2012 - 2016
Snapshots of past work.